1. What are your current ticket prices?
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Ticket Type | General 2D | Dolby Atmos 2D | Ultima 2D (JEM & West Mall only) | Wave^ (Century Square only) |
Senior Citizen*
(Mon to Fri, before 6pm) | $5.00 | N.A | N.A | N.A |
Student**
(Mon to Fri, before 6pm) | $7.00 | N.A | N.A | N.A |
Mon to Thurs
(All first week titles and sneak previews) | $11.50 | $13.50 | $14.50 | $40.00 |
Mon to Thurs
(All sessions excluding first week and sneak previews) | $11.00 | $12.50 | $14.00 | $40.00 |
Fri to Sun, Eve of PH & PH
(All sessions, including sneak previews) | $15.50 | $16.50 | $16.50 | $45.00 |
* For patrons aged 55 years & older. Not valid on eve of PH and PH.
** Valid for all Primary, Secondary & Tertiary students in Singapore. Not valid on eve of PH and PH.
^ Inclusive two (2) tickets and two (2) packet of Signature Caramel Popcorn
"Blockbuster" film is defined as a high-budget production aimed at mass markets, with associated merchandising, on which the financial fortunes of film studio or distributor depended.
Please refer to the “Promotions” tab on the homepage for more information on senior citizen, student ticket discount and privileges.
For usage of movie vouchers, please refer to the voucher T&Cs. Selected movie vouchers are only redeemable at Box Office and not redeemable via online booking. The movie voucher must be redeemed before the expiry date stated on the voucher. Strictly no extension allowed.
Tickets for 3D films, Platinum Movie Suites, Ultima and Wave seats, or films that are subject to special pricing, such as movie marathons, live streaming events, films in the Tamil, Hindi, Telugu or Malayalam languages, or anime films, etc. Please refer to the respective showtime for the actual pricing. Seniors and children will pay the same rates - complimentary and discount rates are not applicable.
To avoid booking errors, please do not open multiple website tabs and refrain from using third party apps.
2. What forms of payment do you accept at the box office counters?
We have gone cashless!
Be sure to keep your preferred mode of digital payment handy!
The following modes of payment are accepted: Mastercard, Visa, American Express, NETS, GrabPay, Shopback and selected Cathay Cineplex Gift Vouchers.
3. Can I use my movie vouchers to book tickets for any movie?
Movie vouchers are valid only for Standard 2D movie tickets. Movie vouchers are not valid for use with tickets for 3D films, Platinum Movie Suites, Ultima and Wave seats, or films that are subject to special pricing, such as movie marathons, live streaming events, films in the Tamil, Hindi, Telugu or Malayalam languages, or anime films, etc.
4. Why are your ticket prices revised?
Cathay Cineplexes' commitment to providing all guests a quality cinematic experience every visit remains a top priority. However, in view of the increasing costs for utilities, hires, and expenses, the prices for our tickets have been adjusted accordingly. We'd like to assure all guests that an array of pocket-friendly options are available. Click here to learn more about our ticket promotions.
5. How many days in advance can I book tickets?
Secure your seats early! You can book your tickets as long as the movie title and showtime are reflected on our website, mobile app and at the box office. Please note that bookings via website and app will still require collection of tickets at selected outlets for entry to the hall.
6. Why was a movie showtime that I saw available online earlier, not available for purchase/booking at your box office anymore?
Occasionally, showtimes with no booked seats are subject to change and removal. To avoid disappointment, we strongly encourage you to book your preferred showtime and seats online or via our mobile app.
7. How do you tell if a movie is on the "No Free List"?
“No Free List” movies are accompanied by an asterisk ( * ).
8. Can I cancel my booking and request for a refund?
All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.
If your booking is searched and/ or made via third party websites or mobile apps, we will not be held liable for any errors.
To avoid booking errors, please do not open multiple website tabs.
9. Am I able to make changes to the date/ time/ location of my purchased tickets/ booking?
Yes you can proceed to make changes for date/time directly at the box office of the Cineplex where you had booked your tickets for, at least 2 hours before the movie showtime you originally booked for. This is subject to seat availability of the movie and/or showtime that you want to change to.
Change of location is not allowed (e.g. from Causeway Point to Clementi 321).
Do note that there’ll be a administrative fee of $1.50 per transaction and limited to a maximum of 10 tickets.
For Platinum Movie Suites, the administrative fee is $5 per transaction.
Please note that the above is subjected to full priced and selected promotional priced tickets only.
To avoid booking errors, please do not open multiple website tabs and do not use third party apps.
10. Do children need to purchase movie tickets?
A child above 0.9m in height requires a ticket for admission. A child below the aforementioned height can enter for free, but will not have a seat to himself/ herself."
11. What are the Terms and Conditions of the special Student’s Rate at all Cathay Cineplexes?
- Valid at all Cathay Cineplexes, to all Primary, Secondary and Tertiary students in Singapore.
- Student must present a valid student ID on purchase of tickets at the box office. Please note that without the proper identification, normal rates will
apply.
- Valid from Mondays to Fridays, exclude Public Holidays and the Eve of Public Holidays, for movies screened before 6pm.
- Not valid with online purchase, corporate / block bookings, other discounts, promotions, 3D films and Wave seats, or films that are subject to
special pricing, such as movie marathons, live streaming events, films in the Tamil, Hindi, Telugu or Malayalam languages, or anime films, etc, vouchers
and passes at Cathay Cineplexes.
- Other T&Cs apply, please refer here.
12. What are special rates for senior citizens?
- Valid at all Cathay Cineplexes, to senior citizens aged 55 years old and above in Singapore.
- Senior citizens must present a valid identification on purchase of tickets at the box office. Please note that without the proper identification, normal
rates will apply.
- Valid from Mondays to Fridays, exclude Public Holidays and the Eve of Public Holidays, for movies screened before 6pm.
- Not valid with online purchase, corporate / block bookings, other discounts, promotions, 3D films, and Wave seats, or films that are subject to
special pricing, such as movie marathons, live streaming events, films in the Tamil, Hindi, Telugu or Malayalam languages, or anime films, etc, vouchers
and passes at Cathay Cineplexes.
- Other T&Cs apply, please refer here.
13. Can I purchase movie tickets for any Cathay Cineplexes outlet from your box office?
No, cross-outlet booking services are not available. You may wish to book your tickets for any Cathay Cineplexes outlet via our website or mobile app.
14. What do film ratings mean?
The Board of Film Censorship requires that all films for public exhibition be classified. There are five standard classifications which may sometimes have a cautionary note attached. For more information, please view movie ratings by the IMDA.
G | For general viewing. |
PG | Parental Guidance advised. Some scenes may be unsuitable for young children. |
PG13 | Parental Guidance for Children below 13 |
NC16 | No admission for children below 16. |
M18 | For viewers aged 18 years and above. |
R21 | Suitable only for persons aged 21 years and above. This replaces previous R(A) rating. |
Please note that proof of age is required at the Box Office, Ticket Collection Point and before entry to hall. It is recommended that a valid identification card or passport which carries a PHOTO display and indicates the date of birth, be used as proof of age.
15. What are your box office's operating/opening hours?
Our box office counters open 30 minutes before the first showtime of the day.
16. Can I bring food and drinks into the theatres?
Only food and beverages bought from Cathay Cineplexes Cinesnax (i.e. our F&B counters) can be allowed into our cinema hall. Our staff reserve the right to have your external F&B items kept securely for your collection after the movie.
17. I lost my original movie ticket or original F&B receipt. Can I get a reprint of my movie ticket or collect my F&B based on my credit card receipt?
No re-printing nor replacement is allowed for lost of movie tickets or receipts. We only allow entry to our cinema hall upon presentation of original movie ticket and collection of F&B upon presentation of original F&B receipt.
18. Do you provide facilities for the physically impaired?

Outlet / Hall No. | Hall 1 | Hall 2 | Hall 3 | Hall 4 | Hall 5 | Hall 6 | Hall 7 | Hall 8 | Hall 9 | Hall 10 | Remarks |
Causeway Point | 2 | 2 | 2 | 2 | 0 | 0 | 0 | - | - | - | Hall 1 -1 berth located at front of hall, 1 berth located at back of hall Hall 2, 3, & 4 - 1 berth located at back of hall |
Century Square | 2 | 2 | 2 | 2 | 2 | 2 | - | - | - | - | Hall 1, 2 & 3 - berth located at back of hall Hall 4, 5 & 6 - berth located at front of hall |
Downtown East | 1 | 1 | 2 | 2 | 2 | 2 | - | - | - | - | All berth located at front of hall |
Clementi 321 | - | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | All berth located at back of hall |
Customers in wheelchairs are also able to purchase tickets at our Box Office counters and/ or self-service kiosk(s) in advance to secure the limited berths available.
You are recommended to arrive at least half an hour before the showtime and seek assistance for special access to the berth(s). Please allow an extended time for assistance during peak period/ hours.
19. Why can't I select seats by leaving a space in between?
For the convenience of our customers, our seating arrangements are optimized to accommodate groups together, especially during peak periods. If you need further assistance or have special requests, please don't hesitate to approach our friendly Box Office staff, who will be happy to help.
20. How many tickets can I book per transaction online?
For security purposes, we have a limit of 10 tickets that can be booked online in a single transaction. If you need to book more than 10 tickets, please contact our Box Office directly and we'll be happy to assist you.
21. Are all movie screenings at Cathay Cineplexes subtitled?
Subtitled screenings are available for selected movies at Cathay Cineplexes.
Please visit our website to check if a specific film has subtitled shows.
Language of subtitle will be represented as such: 

22. Who can I contact to make an enquiry or seek assistance?
Please approach our staff on duty at the outlets. Otherwise, please submit your query using the form here or email us at corporate_services@cathaycineplexes.com.sg
Our office operates from Mon to Fri, 9am to 6pm, excluding Public Holidays.
Our Customer Care Team will get in touch with you in 3 to 5 working days.
23. Where can I get information on career opportunities at Cathay Cineplexes?
Thank you for your interest. You may email your resume to hr@cathaycineplexes.com.sg.
24. How can I get an official receipt for my purchase?
Please inform our staff in advance that you require an official receipt before the purchase is made.
For other related queries, please email corporate_services@cathaycineplexes.com.sg
25. What is your refund policy?
No exchange or refund is allowed for booking/ ticket under any circumstances in accordance to the terms and conditions you have agreed when making your purchase.
We will not be held liable for any errors if the booking is made via any third party websites or mobile applications.
We thank you for your understanding on this matter.
26. When are online movie schedules updated?
A new cinema week is from Thursday to the following Wednesday.
Showtimes for:
- Thursday to Sunday: released every Tuesday afternoon
- Monday to Wednesday: released by Friday afternoon
Advance booking may be released for selected movie/ blockbuster title before the opening date.
Do note that the above is a general guideline that is subject to change.
27. Can I select seats?
Watch movies from your favourite seat! Choose your preferred seat on the seating plan; you will be charged based on the number of seats selected, which are indicated in blue. De-select by clicking on the blue seats again.
28. What forms of payments do you accept online?
- Credit Cards (Visa/ Mastercard)
- Debit Cards
- Grab Pay
For usage of vouchers, please refer to the voucher T&Cs. Only selected voucher types are redeemable online.
The movie must be watched before the expiry date of the voucher. Strictly no extension allowed.
29. Is it safe to use my credit card?
We incorporate SSL security within our website. This is an industry standard technology that is recognised as the best software available today for conducting secure commerce transactions over the internet.
30. Why is there an additional Booking Fee charge?
A non-refundable $2 booking fee cover the costs associated with administration, development and maintenance required on the software which is necessary to bring the convenience of booking your seats early online.
This fee does not apply when you purchase your tickets at the Box Office or self-service kiosk.
31. What are the promotions available at Cathay Cineplex?
We have various promotions and offers.
Please visit our website for the latest updates.
32. How do I collect online booking?
Please collect your online booking tickets at our self-service kiosks within the following timeframes:
- 30 minutes prior to the first showtime of the day
- 1 hour prior to all other showtimes
Alternatively, visit our manned counter during operational hours for early collection.
Collect your booking with:
- Booking reference number
- Email confirmation
- Contact number
Please note that management reserves the right to request cardholder identification for verification purposes, if necessary.
33. Will I be charged if I do not collect my tickets?
All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if your tickets are uncollected. If your booking is made via third party websites or mobile apps, we will not be held liable for any errors.
34. How do I check if my booking is confirmed?
Please use the “Check Booking” function on our website here.
35. How do I know if my online booking is successful?

You should reach the 'Booking Successful' page at the end of your online booking.
This indicates that your booking has successfully completed the entire transaction and you may check your email for confirmation.
If you’ve been charged for an unsuccessful booking, please email to our Customer Care team at corporate_services@cathaycineplexes.com.sg.
Our office operates from Mon to Fri, 9am to 6pm, excluding Public Holidays.
Our Customer Care Team will get in touch with you in 3 to 5 working days.
36. How do I redeem my movie voucher?
You may redeem your movie voucher before voucher expiry date.
For Physical Voucher:
Please proceed to any Cathay Cineplex Box Office counter to redeem your tickets.
For Digital Voucher:
Digital vouchers with serial numbers starting with 'SG', 'SS', 'SQ', 'TD', 'TE', 'SY' e.g. SGXXXXXXXXXXX may be redeemed for tickets via website, mobile app, box office counter and self-service kiosk.
37. Are 3D glasses provided for 3D movies?
3D glasses are available for sale at Cathay Cineplexes box office counter.